Why does my account show a pending charge if my credit card was declined?

All of the information that you entered in the “Billing” section online must exactly match what your financial institution has on file. If the information does not match; the transaction will be denied, but your financial institution will sometimes place an authorization hold on the funds for up to five business days even though no order was placed. If the authorization does not fall off within the allotted time, please call us so that we can investigate further into the matter.