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Kansas City Steak Company Terms of Use Agreement

Last Updated: 5/4/2023

Effective Date: 5/4/2023

PLEASE READ THIS AGREEMENT CAREFULLY. BY ACCESSING OR USING THIS SITE OR OTHERWISE AGREEING TO THIS AGREEMENT, YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT AND RECOGNIZE THAT YOU MAY BE WAIVING CERTAIN RIGHTS.

THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT WHICH LIMITS YOUR RIGHTS TO BRING AN ACTION IN COURT, BRING A CLASS ACTION, AND HAVE DISPUTES DECIDED BY A JUDGE OR JURY, AS WELL AS PROVISIONS THAT LIMIT OUR LIABILITY TO YOU.

YOUR CONTINUED USE OF THIS SITE IS SUBJECT TO YOUR CONTINUED COMPLIANCE WITH THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT USE THIS SITE.

CONTINUED ACCESS AND USE OF THE SITE AFTER CHANGES HAVE BEEN MADE TO THIS AGREEMENT CONSTITUTES YOUR ACCEPTANCE OF THE REVISED AGREEMENT THEN IN EFFECT. YOU AGREE THAT YOU WILL REVIEW THIS AGREEMENT PERIODICALLY AND THAT YOU SHALL BE BOUND BY THIS AGREEMENT AND ANY MODIFICATIONS TO IT.

This Terms of Use Agreement (the “Agreement”) is a legal agreement exclusively between you and Kansas City Steak Company and its affiliates (collectively, “Company,” “we,” “us,” or “our”) governing your use of our websites and other online or mobile services, properties, software, or applications that link to this Agreement (collectively, “Site”). By continuing to use our Site, you agree that such use is legally sufficient consideration under this Agreement.

If you are an individual accessing or using our Site on behalf of, or for the benefit of, any corporation, partnership, or other entity with which you are associated (“Organization”), then you are agreeing to this Agreement on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to this Agreement. References to “you” and “your” in this Agreement will refer to both the individual using our Site and to any such Organization. By continuing to use our Site, you agree that your use of our Site is legally sufficient consideration under this Agreement.

We are committed to making our Site accessible for all users, and will continue to take steps necessary to ensure compliance with applicable laws. Please read our Accessibility Policy for more information. If you have difficulty accessing any content, feature, or functionality of our Site, please contact us.

What’s Contained in This Agreement

Click on the links below to jump to that section of the Agreement.

HIGHLIGHTS OF THE AGREEMENT

This Highlights section is intended to provide you with a basic overview of the contents of this Agreement. However, please read this entire Agreement for a complete understanding of the terms you are agreeing to. The meaning of capitalized words can be found in the full Agreement. If there is a conflict between the terms of this “Highlights” section and the terms of the full Agreement, the terms of the full Agreement control.

(a) Shopping on Our Site

  • Refunds and replacements have conditions that you should understand before purchasing.
  • Shipping prices vary, and correct shipping depends on you providing accurate information.
  • We currently only ship within the United States.
(b) Our Rights

  • All the Content on our Site is protected by intellectual property rights―you may only make limited use of the Content you find on our Site, as described below.
  • We may block you from accessing our Site, block or delete your User Content, or terminate your Account for any reason.
  • We are not liable for third-party content hosted on our Site, external websites linked to or from our Site, or errors regarding product information, availability or promotional offers.
(c) Your Use of Our Site

  • Unless otherwise indicated, you only may use our Site and our Content for your personal use as an individual.
  • While on our Site, you may not violate any laws, infringe any rights, threaten, harass or impersonate others, or take other actions that harm us or other people or parties.
  • You must not attempt to bypass security protections on our Site, introduce viruses or other harmful code, or use our Site to attack other websites or services.
  • If you register for an Account on our Site, you should keep your password confidential and not allow other people to use your Account.
(d) Your Content

  • If you send us or post or upload User Content to our Site, we may use that User Content for any purpose, including commercial uses, product development, and advertising.
  • If you post your name, personal information, or other User Content to public areas of our Site, that information might be seen and used by any visitors to our Site.
  • You should not send us or post User Content that (1) you want to keep confidential or (2) you do not have the rights to post.
(e) Important Things to Know

  • By using our Site, you consent to the terms of this Agreement. We may update this Agreement from time to time, and we will use reasonable efforts to provide you with notice of these updates if they are material.
  • THIS AGREEMENT CONTAINS LIMITATIONS ON OUR LIABILITY TO YOU, IMPORTANT DISCLAIMERS OF WARRANTIES, AND INDEMNIFICATION OBLIGATIONS BY YOU.
  • THIS AGREEMENT GOVERNS HOW DISPUTES WITH US WILL BE HANDLED, INCLUDING USING BINDING ARBITRATION WITH A CLASS ACTION WAIVER.
  • Your use of our Site may be governed by other terms and conditions applicable to certain features or promotions. You should also read our Privacy Policy.
  • This Agreement contains information about how you can contact us regarding complaints, questions or copyright infringement claims.
TERMS OF SALE

Purchases on our Site are subject to the following policies, each of which is hereby incorporated into this Agreement:

Orders

We may make improvements and/or changes in products or services described on our Site, add new features, or terminate our Site at any time without notice. We also: (a) reserve the right to change the goods and services advertised or offered for sale through our Site, the prices or specifications of such goods and services, and any promotional offers at any time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on our Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that information on our Site (including without limitation product descriptions, colors or photographs) is accurate, complete, reliable, current or error-free; and (e) reserve the right to modify, cancel, terminate or not process orders (including accepted orders) where the price or other material information on our Site is inaccurate, where we have insufficient quantities to fulfill an order or for any other reason in our sole discretion. If we do not process an order for such reason, we will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. Unless otherwise indicated (or if our Site has a non-US domain), products sold on our Site are intended for end use in the United States and are not labeled or intended for international distribution.

Taxes: If we are legally required to collect sales tax on merchandise you order, the tax amount will be added automatically to your purchase price. On rare occasions an error in our tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to two years from your date of purchase you may contact us for a refund of tax overcharges. This right to a refund is your exclusive remedy for sales tax errors.

Payment Processing: We may use a third-party payment processor to process your payment information, including your payment card data. Be aware that you may be subject to the third-party processor’s terms and your information may be subject to their privacy practices. For online orders the methods of payment that we accept are Visa, Mastercard, American Express, Discover, PayPal, or Kansas City Steak Company Gift Certificates.

Gift certificates can be combined with Credit Cards or PayPal. Please make sure to enter the gift certificate first.

Although a check or money order cannot be used online, you are more than welcome to print off your checkout summary page and mail it in with a check or money order. Our corporate mailing address is below.

Refunds and Replacements

Our Site sells some products for which we allow a refund or replacement; meaning (1) all or a portion of the purchase price is returned to you without you providing the item back to us or (2) we will provide you with a similarly priced replacement. This may be indicated on our Site or may be communicated by our customer service. We reserve the right to only issue a refund, or require a replacement, in our sole discretion regardless of what our Site may indicate. Refunds or replacements will not be issued for products that have not been purchased directly through our Site. If you received a product as a gift, we will replace it with another item or gift certificate of equal value.

Timing: For refund and replacement eligible products, you have 45 days from the date of shipment to contact us for a full refund of the purchase price (less shipping and handling fees) or replacement. Following such 45-day period, no product is eligible for a refund or replacement. However, even after 45 days, we encourage you to contact us if you are unsatisfied with a product and so our customer service can improve your experience, which may include providing an exception to this policy.

Guarantees: Some of our products or brands carry a “guarantee” which may allow for refunds or replacements for longer than 45 days. If so guaranteed, all terms of the guarantee apply and such guarantee will be treated as a refund or replacement for the purpose of this Agreement.

Conditions: Your refund/replacement is subject to the following conditions:

  • To request a refund/replacement, you must contact our customer service department. Our Site may also let you request a refund/replacement through your Account or through other functionality.
  • In your refund/replacement request, you must indicate the specific product with which you are not satisfied and include your order number, name, and contact information, as well as the reason for your refund/replacement request.
  • If we accept your refund/replacement request, you will receive a credit to your original form of payment or a replacement of the same product, which will be sent to the original shipping address in the order number you provide. If we are unable to credit that form of payment, your refund may not be completed. We may contact you for new payment information or provide your refund in another way, such as through your Account.
Shipping

For more information on our Shipping Policy, visit here. Currently we only ship within the United States (including Hawaii and Alaska).
Shipping fees vary and can be found as calculated during the order completion process before checking out.

Unless otherwise indicated, we are only able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place separate orders for each unique address. We do not ship to a P.O. Box or Military APO/FPO addresses. Please make sure your address is correct. Once in transit, we cannot redirect shipments to a new or different address. If you order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges.

We are not liable for any lost shipments when USPS is selected as the shipping method.

If you have questions regarding shipping please Contact Us.